Faqs & shipping

Can I use someone else's credit card details to pay for my order? ...

You must be the cardholder to pay for the order. 

What payment methods do you accept? ...

We accept all major credit cards and use 'secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe. Payment is charged immediately after security checks from your bank issuer has been authorised. 

Which courier company do you use and what are your postage costs? ...

We offer 2nd class recorded Royal Mail delivery service for orders within the UK which costs £3.95 (flat rate charge) and 1st class recorded Royal Mail delivery which costs £4.65 (flat rate charge). You must be available to sign for your order as all orders require a signature upon delivery. For all International orders, there is a slightly higher cost which is calculated and available to view on the checkout page before paying.

UK orders:

1st class Royal Mail signed for delivery : £4.65

2nd class Royal Mail signed for delivery : £3.95

International ROW orders:

Royal mail International signed for: £15

Europe orders:

Royal Mail International signed for: £10.95

How long will it take to ship and receive my item?...

Please allow 1 - 2 working days to process your order. All items can take approximately 3-6 days to reach you once you have made the order for 2nd class UK delivery, 1 - 2 days for 1st class UK delivery and 9 - 15 days for International orders.

Do I have to register to make an order?...

No. You do not have to register before making an order.

Hijab Jewels Opening Hours...

Please be aware that we do not reply to emails or despatch orders after working hours, on the weekend or on Eid and bank holidays. However, we will try our best to respond to urgent emails on those days insha' Allah.